New toll-free number to report elder abuse

Interior Health is the first health authority in the province to introduce a region-wide number to report abuse.

A new toll-free number for the entire Interior Health region will make it easier to report elder abuse.

A new toll-free number for the entire Interior Health region will make it easier to report elder abuse.

A new, confidential toll-free number is now available throughout the Interior Health (IH) region, that will allow people to quickly and easily report the mistreatment of older adults.

Anyone within the IH area who has concerns regarding elder abuse can call 1-844-870-4754, to be connected with an IH staff member who is trained to respond to such situations. As a designated agency under the Adult Guardianship Act, health authorities must investigate in person any case of suspected elder abuse reported to them.

Interior Health has always had phone numbers for the reporting of elder abuse in each community, but the toll-free number will make it easier for people reporting  abuse to connect with IH says Brett Butchart, the IH’s knowledge coordinator for vulnerable and incapable adults.

“It’s a number for all the Interior Health region,” he says. “People don’t have to find a local number; there’s one number for everything.”

He says the number is there for anyone with concerns about an elderly person being vulnerable, whether through any form of abuse, neglect or self-neglect, or health issues. It is not just for family members; someone concerned about an elderly friend or neighbour can call the number to report the situation. The names of those who call in are kept confidential.

Isobel Mackenzie, the BC Seniors Advocate, applauds the measure. “Our office has been working with health authorities about elder abuse, and making it easier to get help.” She says that Interior Health is the first health authority in the province to establish a single toll-free number to call to report elder abuse.

Elder abuse takes many forms, including physical, financial, emotional, verbal, or sexual abuse, as well as neglect or self-neglect. It can affect anyone, and can occur anywhere.

“Nobody should have to suffer silently,” says IH board chair Erwin Malzer. “We all need to stand up and speak out on behalf of those who may be unable to advocate for themselves.”

While almost 16 per cent of B.C.’s population is over the age of 65, that number is higher within the IH region (22 per cent), and is climbing. With an ageing society, it is increasingly important to educate people to recognize signs of elder abuse and provide the tools to stop it.

Butchart says that calls to the toll-free number are triaged based on the urgency of the situation—“It depends a lot on what the abuse is”—but adds that all calls are investigated.

“People have a right to live in any manner they wish, but we’re there to support them in any way we can to help them live independently for as long as possible. We want to make sure we give people the help they need.”

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Toronto Public Health nurse Lalaine Agarin makes preparations at Toronto’s mass vaccination clinic, Jan. 17, 2021. THE CANADIAN PRESS/Frank Gunn
3 deaths, 234 new cases of COVID-19 in Interior Health over the weekend

One death connected to outbreak at Kamloops’ Royal Inland Hospital, where 20 patients and 28 staff have tested positive

Zaudanawng “Jay-Dan” Maran in his Creston home. Hanging on the wall behind him is a logo of Kachin’s Manaw festival. Photo: Aaron Hemens
From Myanmar to Creston: The story of a refugee

In October 2007, Zaudanawng “Jay-Dan” Maran and his friends encountered a woman being sexually assaulted by two Myanmar soldiers.

The trial of Harry Richardson began Monday at the Nelson courthouse. File photo
Trial of man accused of shooting RCMP officer near Argenta in 2019 begins

Harry Richardson is facing five charges in a Nelson courtroom

Gerald Cordeiro of Kalesnikoff Lumber Ltd. says the company is looking for a non-profit organization to take over and run its proposed agroforestry project. Photo: Bill Metcalfe
Logging company proposes agroforestry project for Nelson area

Kalesnikoff Lumber is floating the idea of growing trees in conjunction with food crops

Crews with Discovery Channel film as an Aggressive Towing driver moves a Grumman S2F Tracker aircraft around a 90-degree turn from its compound and onto the road on Saturday, Jan. 23, 2021. It was the “most difficult” part of the move for the airplane, one organizer said. (Jenna Hauck/ Chilliwack Progress)
VIDEO: Vintage military plane gets towed from Chilliwack to Greater Victoria

Grumman CP-121 Tracker’s eventual home the British Columbia Aviation Museum on Vancouver Island

Kamloops This Week.
48 COVID-19 cases and one death associated with outbreak at Kamloops hospital

One of the 20 patients infected has died, meanwhile 28 staff with COVID-19 are isolating at home

Rolling seven-day average of cases by B.C. health authority to Jan. 21. Fraser Health in purple, Vancouver Coastal red, Interior Health orange, Northern Health green and Vancouver Island blue. (B.C. Centre for Disease Control)
2nd COVID vaccine doses on hold as B.C. delivery delayed again

New COVID-19 cases slowing in Fraser Health region

Provincial health officer Dr. Bonnie Henry talk about the next steps in B.C.’s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. Two more cases of the COVID-19 strain first identified in South Africa have been diagnosed in British Columbia, bringing the total to three as of Jan. 16.THE CANADIAN PRESS/Chad Hipolito
B.C. now has three cases of South African COVID-19 variant, six of U.K. strain

Both variants are thought to spread faster than earlier strains

Rodney and Ekaterina Baker in an undated photo from social media. The couple has been ticketed and charged under the Yukon’s <em>Civil Emergency Measures Act</em> for breaking isolation requirements in order to sneak into a vaccine clinic and receive Moderna vaccine doses in Beaver Creek. (Facebook/Submitted)
Great Canadian Gaming CEO resigns after being accused of sneaking into Yukon for vaccine

Rod Baker and Ekaterina Baker were charged with two CEMA violations each

Police discovered a makeshift nightclub in a Vancouver apartment on Jan. 23, 2021, and say it wasn’t the first time this month officers have been called to the unit over social gathering concerns. (Phil McLachlan - Capital News)
Doorman of makeshift ‘booze-can’ in Vancouver apartment fined; police look to court order

This marks the fourth complaint about social gatherings inside the apartment in January

A Kelowna couple welcomed their Nooner baby in December. (Flytographer)
Kelowna couple welcomes baby girl from Hotel Zed Nooner campaign

Nicole and Alex will now have 18 years of free stays at the hotel

Kyrell Sopotyk was drafted by the Kamloops Blazers in 2016 and played two seasons with the Western Hockey League club. (Photograph By ALLEN DOUGLAS/KTW)
Kamloops Blazer paralyzed in snowboarding accident sparks fundraiser for family

As of Jan. 24, more than $68,000 had been raised to help Kamloops Blazers’ forward Kyrell Sopotyk

(Pixhere photo)
B.C. dentists argue for COVID-19 vaccine priority after ‘disappointing’ exclusion from plan

Vaccines are essential for dentists as patients cannot wear masks during treatment, argues BCDA

Most Read