Rossland City Hall

Rossland council seeks IT services to improve customer service

Rossland city council met with a rep from MYRA, an IT service provider, on Thursday afternoon to discuss the city’s tech-related goals.

Rossland city council met with an IT service provider on Thursday afternoon to discuss the city’s tech-related goals.

Mayor and council were joined by Brian Fry and Dave Cornelius from the city’s broadband task force to speak with Leslie Kilpatrick Macdonald, business consultant at MYRA Systems, “a privately owned technology solutions provider.” The purpose of the meeting was for Macdonald to gain a better understanding of the IT services that the city requires.

What the city is looking for, in a nutshell, is a system that will allow residents and tax payers to pay fees and submit forms, ask questions or lodge complaints, and book recreation classes all online, rather than in person with the goal of providing better service.

“We would like to consider ourselves customer service oriented,” said Mayor Kathy Moore, who also explained to Macdonald that ultimately the city needs its IT services to support council in fulfilling its mandate “to provide cost-efficient and effective municipal services to residents, visitors and businesses in a collaborative and cooperative fashion to ensure a well-managed, well-governed, viable community.”

Council would also like to introduce open data. Councillor Aaron Cosbey shared his vision for how open data could help improve customer service during the meeting.

“If I have a streetlight out can I put that online? And then you link up to the other [open data] system that says there are 19 street lights out in town, and here they are, and here’s the amount of time it’s gonna take for them to get back up,” said Cosbey.

But the city’s IT goals don’t just include improving external communication. Mayor and council would like IT services to provide better internal communications and support for city staff. Of course, all of these services need to be balance against the cost of delivering them.

For her part, Macdonald assured council that MYRA would be take a number of factors into account when proposing an IT solution for the city.

“I will balance cost, I will balance innovation, I will tell you what’s out there, and the other thing is I will balance risk, and I will make you aware of the risks,” said Macdonald.

 

Just Posted

What’s Up: Things to see and do on Family Day

There’s plenty of fun to be had across the West Kootenay this coming long weekend!

Province announces $23 million for upgrades at Kootenay Boundary Regional Hospital

West Kootenay-Boundary Regional Hospital District Board has yet to review the provincial proposal

Call a foul on cancer with the Pink Whistle Campaign

Local basketball referees are raising money for cancer research

UPDATE: Two-car accident closes Highway 3A at Thrums

Road expected to open for single-lane alternating traffic at 2 p.m.

Trail Curling Club set for BC senior championships

Volunteers step up for BC Senior Curling championships at Trail Curling Club

B.C. students win Great Waters Challenge video contest

Video, mural and song about saving the salmon claims the top prize

B.C. athlete takes home gold in freestyle aerials at Canada Games

Brayden Kuroda won the event with a combined score of 121.65.

Cabinet likely to extend deadline to reconsider Trans Mountain pipeline

New round of consultations with Indigenous communities is coming

B.C. government provides $75,000 towards salmon study

Study looks at abundance and health of Pacific salmon in Gulf of Alaska

Murdered and missing honoured at Stolen Sisters Memorial March in B.C.

‘We come together to make change within the systems in our society’

UBC researchers develop inexpensive tool to test drinking water

The tricoder can test for biological contamination in real-time

Disgraced ex-Congressman Anthony Weiner released from prison

He was convicted of having illicit online contact with a 15-year-old North Carolina girl in 2017

B.C. communities push back against climate change damages campaign

Activists copying California case that was tossed out of court

Most Read