LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (Cole Burston/The Canadian Press)

LifeLabs facing proposed class action over data breach affecting up to 15M clients

LifeLabs said the data hack affected up to 15 million customers, almost all of them in Ontario and B.C.

A proposed class action lawsuit has been filed against medical services company LifeLabs over a data breach that allowed hackers to access the personal information of up to 15 million customers.

In an unproven statement of claim filed in Ontario Superior Court on Dec. 27, lawyers Peter Waldmann and Andrew Stein accuse LifeLabs of negligence, breach of contract and violating their customers’ confidence as well as privacy and consumer protection laws.

The statement of claim was filed on behalf of five named plaintiffs, including lead plaintiff Christopher Sparling, but seeks to represent all Canadians who used LifeLabs’ services, or else those who were told they were affected by the breach, if that information becomes available.

The plaintiffs allege LifeLabs “failed to implement adequate measures and controls to detect and respond swiftly to threats and risks to the Personal Information and health records of the class members,” in violation of the company’s own privacy policy.

In the court document, specific allegations include a failure to implement “any, or adequate, cyber-security measures,” neglecting to hire or train personnel responsible for network security management, storing personal information on unsecured network and servers, and failing to encrypt the data.

LifeLabs has said the data hack affected up to 15 million customers, almost all of them in Ontario and British Columbia. The compromised database included health card numbers, names, email addresses, logins, passwords and dates of birth, but it was unclear how many files were accessed. The lab results of 85,000 customers in Ontario were also obtained by the hackers, the company said.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

The class action, which has yet to be certified, asks for more than $1.13 billion in compensation for LifeLabs’ clients, who they say experienced repercussions including damage to their credit reputation, wasted time, and mental anguish.

“The Plaintiffs and the Class Members are therefore obliged to take all reasonable steps necessary to protect their information including hours of wasted time and inconvenience involved in applying for identity theft protection services, changing passwords, notifying financial institutions and applying for new social insurance numbers from Service Canada, as well as the humiliation and mental distress of having lab tests results released without their consent,” the statement of claim read.

The plaintiffs are also seeking additional punitive and moral damages.

LifeLabs chief executive Charles Brown apologized earlier this month for the breach, which led the company to pay a ransom to retrieve the data.

The company also assured the public that its consultants have seen no evidence that data from LifeLabs has been trafficked by criminal groups that are known to buy and sell such data over the internet.

The company did not immediately respond to a request for comment on Sunday.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

West Kootenay snowpack nearing record levels

High snowpack can mean a greater risk of flooding in spring, say forecasters

Rossland Skating Club invites the community to Year End Show

Rossland Skating Club competed in the East Kootenay Invitational Skating Competition last week

Court loss won’t affect Rossland plastic bag ban: mayor

Mayor says community is compliant, with enforceable law or not

VIDEO: Kootenay Patricks, Montreal Canadiens play to the crowd in Nelson

The charity game was a spectacle from puck drop

Grand Forks emergency shelter to be managed by Boundary Family Services

The organization got Grand Forks city council’s approval on Jan. 15

Officials reaching out to those in contact with Canada’s first coronavirus patient

The illness has sickened at least 1,975 people and killed 56 in China

Canada’s basketball community mourns Kobe Bryant after helicopter crash

Bryant was an 18-time NBA all-star who won five championships

‘Devastated’: Fans, celebrities remember Kobe Bryant after his death

Bryant played all of his 20-year career with the NBA with the Los Angeles Lakers

Kobe Bryant, daughter killed in California helicopter crash

Bryant entered the NBA draft straight out of high school in 1996

Investigation launched after six dead puppies dumped in Richmond hotel parking lot

RAPS reminds people they can always give up puppies they can’t take care of

Canadian Lunar New Year celebrations dampened by coronavirus worries

But Health Minister Patty Hajdu said today that the risk of infection is low

B.C. VIEWS: New coronavirus outbreak an important reminder

Walking the line between cautious and alarmist

Risk of coronavirus low in B.C. as first case emerges in Toronto: officials

There have been no confirmed cases of the virus in B.C.

Most Read