Tourism Rossland held an inaugural customer service and networking event focused on getting businesses ‘remarkable ready’ for serving the region’s customers.
Holly Frederickson, a WorldHost training advisor from Destination BC, spoke to business owners and staff on timeless customer service best practices. Frederickson reiterated the importance of providing remarkable customer service in a competitive environment, to continue attracting visitors to the region.
The interactive presentation was a great opportunity for businesses to cross-promote by reminding others of their differentiating products and describing what’s new in their business.
“It is great to see so many businesses supporting a workshop on cross promotion and collaborative marketing,” said one of the workshops participants.
The community needs to remember we are all ambassadors for our town. When visitors stop and ask for directions or a recommendation on somewhere to eat, our hospitality skills are on display.
The event was well received by the Rossland business community and organizers expressed the desire to make it an annual event.